Feature List

***Auto Engage - With a Pop Up or a Scroll with either a [Live Video Assistant- YSA is the only Chat Software that offers this] or the Standard Icon.

****New Just Added- Chat Call - You get a Toll FREE phone number and 100 minutes of call time, Virtual Operator, Voice mail, Voice Mail email notification and much much more. Never miss a sales call again from our chat system. If you are not in and you want the system to follow you, it will by phone free to the customer.

Text Chat - Interact in real time with visitors to your web site.

Real Time Traffic Monitoring - Monitor your web site traffic in real time. Track what pages customers visit, where they come from and how much time they spend on your site.

Web Based Administration – View statistics, add accounts or modify features from anywhere in the world using a standard web browser.

E-Mail Signature – Allow customers fast access to your personnel by adding Your Sales Assistant buttons to your e-mail signatures.

Operator to Operator Chat - Operators can chat with any other operator logged in under your company, even if the operator is logged in from another office or a remote location.

Customizable Button with Status – Create custom buttons for your web site that integrate with the style of your site and change depending on the availability of assistance.

Support Schedule - Outside your company's normal business hours, customers are notified of the next time that your online personnel will be available. Customers also have the option to leave an electronic message, automatically sent to your e-mail address.

Groups - Divide your personnel into categories allowing calls to be routed to specific departments.

Hyperlinks and Images - Include clickable links and images in your text chats.

Typing Indicator - Allows both the operator and the visitor to know that the other side is busy composing a reply.

Preset HTML - Include HTML elements and formatting in your text chats.

Chat Transcripts - Review the transcripts of any chat that takes place on your site, online 24 hours a day, to check for consistency and quality.

Basic Stats – Basic operator statistics including Chat Volume, Average and Total Chat Time.

Preset Text Messages - Save time and ensure consistency by storing common responses for fast access.

Real Time Spell Check - Identify and correct spelling mistakes as you type.

Transfer - Transfer chats from one agent to another in real time.

Push Pages – Instantly send your visitors directly to the page they’re looking for.

Visitor Profile and Info – Operators have instant access to a profile of the visitor containing computer information, pages visited, previous chat transcripts and operator notes.

Customizable Interface (Skins) - Customize the customer chat box to match your own logo and color scheme.

Pull and YSA Interaction - Proactively offer users help with the click of a button.

Survey - Poll customers after they have completed a chat to ensure customer satisfaction.

SSL Secure Chat – Encrypt chats up to 128bit to ensure privacy and security.

Routing Configuration - Customize how chats are routed based on group, status and call volume allowing your staff to be used as efficiently as possible.

Real Time Chat Monitoring – Administrators can view conversations as they occur, interject comments or take over the call if the operator is not properly handling the issue.

Operator Conference – Hold staff meetings online with both local and remote participants.

OPTIONAL-Voice Chat - Talk with customers in real time over the internet with computer to computer solution.

OPTIONAL-Video Chat - Now you can see the person you are talking to,and also make this a Virtual SalesTool

HTTP Remote Control - Remotely control a user’s computer to fix technical issues and demonstrate software. Redesigned for Version 4.0, remote control is now fully http compliant.

Remote Illustration – Create diagrams and illustrations during a remote session just like a white board.

Co-Browse / Follow – Sync the operator and visitors browser allowing operators to give guided tours or visitors to demonstrate where they run in to problems.

Form Sharing – During a Co-Browse session forms can be synced so either party can make changes and the other parties’ form is automatically updated.

Ecommerce and Traffic Stats – generate more than 30 customizable reports containing graphs that are exportable to word or excel. Reports include: Page Views, Unique Visitors, Referrers, Sales, Customer Details, Visitor Profile, Operator Efficiency and more.

Advanced Sales Tools (Actions) – Create automated actions on your web site. For example, if a visitor looks at a Product but doesn't make a decision, e-mail them a coupon or if a customer needs more info or needs to go to finance, push them to the SSL side of the system.

Real Time Traffic Monitoring this system at YSA is more sophisticated than anything else out there.

Reporting Features

Advanced Reports and Analytics
Pay Per Click Tracking
Automated Reporting